This is a short list of the most common reasons for login issues:
Extensions. Some extensions (such as AdBlock) might interfere with Placeit's login process. Please log in using an incognito window to rule this out.
Incorrect email address. Sometimes, we try to access using a different email. Please make sure that you log in using the right one.
Selecting the option to "Sign Up" instead of "Log in." Please make sure to choose the correct option. If you have tried to sign up by mistake, delete the cookies on your current browser and try to log in again.
If you already ruled out the listed options above, and you are still having login issues, please follow these steps, so you can log in directly from your Envato account:
- Go to https://account.envato.com/ and log in with your Envato credentials.
- Open https://placeit.net/ and click log in. You will see a pop-up that lets you log in with just one click! If, after completing these steps, you still have issues, please contact our support team.