Here are some common reasons why you might be having trouble logging in:
- Extensions. Some browser extensions, like AdBlock, can sometimes interfere with Placeit's login process. Try logging in using an incognito window to see if that helps.
- Incorrect email address. Make sure you’re logging in with the correct email, as sometimes people accidentally use a different one.
- Choosing "Sign Up" instead of "Log in." Double-check that you’re selecting the right option. If you mistakenly tried to sign up, try clearing your browser cookies and then attempt to log in again.
If none of these solutions work and you’re still having trouble logging in, please follow these steps to log in directly through your Envato account:
- Go to https://account.envato.com/ and sign in with your Envato credentials.
- Then, visit https://placeit.net/ and click on log in. A pop-up will appear allowing you to log in with just one click.
- If you still experience issues after these steps, please contact our support team.